Support
How can we help?
Getting started
What we do, what you get, and how it works
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Visa requirements
Spain, Portugal, and Netherlands: thresholds, rules, timelines
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Your documents
Apostilles, translations, FBI checks, downloading your forms
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Pricing and payments
The fee, payment methods, families, and refunds
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Privacy and security
Your data, deletion, and how we handle sensitive information
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Still stuck?
Chat with Vera
Our visa support agent. Ask about requirements, documents, timelines, or how the platform works.
Email us
For account issues, billing questions, or refund requests. We answer within one business day.